Q. What is the shipping cost?
A. The shipping is $6 for U.S. orders, $12 to Canada and E.U., and $20 for the rest of the world.
Last updated: August 07, 2018 06:41
Q. What do Swannies Blue Light Blocking Glasses Do?
A. Swannies Blue Light Blocking Glasses improve the quality of your sleep by filtering out harmful artificial blue light from electronic devices that shut down your body’s natural melatonin production and disrupts your sleep. Swannies also prevent eye damage from excessive screen use as well as symptoms of digital eye strain such as sore eyes, headaches, and fatigue.
Last updated: August 07, 2018 06:39
Q. How do Swannies Blue Light Blocking glasses work?
A. Innovative lenses filter out the blue light on the visible wavelength spectrum that has been proven to disrupt sleep. The lenses allow all other light to be transmitted, leaving you free to watch TV and use electronic devices without negatively affecting your body clock.
Last updated: August 07, 2018 06:40
Q. Why is the lens orange? Is it available in other colors?
A. The lens is orange to help filter out the harmful blue light. This is the only color that is effective.
Last updated: August 07, 2018 06:40
Q. Swanwick Sleep is registered with the FDA. What does that mean?
A. Swanwick Sleep is fully registered and authorized by the FDA to import and distribute medical devices in the USA and all our products are FDA compliant.
Last updated: August 07, 2018 06:40
Q. When should I wear them?
A. We recommend wearing Swannies Blue Light Blocking Glasses any time you are using digital devices such as phones, tablets, computers or TVs for extended periods. This will prevent digital eye strain. We strongly recommend wearing your Swannies at least one hour before bed to stop artificial blue light disrupting your sleep. Some customers report better results putting the glasses on even earlier before bed.
Last updated: August 07, 2018 06:41
Q. What's the difference between the Swannies Model X and your Swannies Classic?
A. Swannies Model X is the latest in eyewear offering you the same blue light blocking lenses with a new stylish clear frame.
Last updated: August 07, 2018 06:41
Q. Do you offer different sizes?
A. Swannies Model X is a one-size-fits-all model. If you are anything less than 100% satisfied, we offer a money back guarantee.
Last updated: August 07, 2018 06:41
Q. When will the Swannies Model X ship out?
A. The first 200 Early Bird orders will ship out around August of this year, with all remaining orders shipping out around October of this year.
Last updated: August 07, 2018 06:41
Q. Do you have a guarantee?
A. Absolutely. We stand firmly behind our product and offer a 100% money back guarantee. If you’re not satisfied, just tell us! We’ll make it right.
Last updated: August 07, 2018 06:41
Q. Will the Swannies Model X become a regular version, or will it only be for Indiegogo?
A. Right now, our plan is to have a successful launch on Indiegogo. If you want the stylish Model X on your face, get it here.
Last updated: August 07, 2018 06:42
Can't find what you're looking for?
Email [email protected]
Last updated: August 07, 2018 06:42
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.